Privacy policy

In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we inform you about the processing of your personal data.

Data Controller

Telencasa (Synkiria SL) — NIF —. Address: —. Contact and exercise of rights: info@telencasa.com.

Purposes

We process your data for: (a) managing your account; (b) processing and sending your orders; (c) managing payments and billing; (d) addressing inquiries; and (e), if you consent, sending you commercial communications.

Legitimation

The legal basis is the execution of the sales contract, compliance with legal obligations (tax and accounting), the consent of the data subject, and the legitimate interest in managing the relationship with customers and sellers.

Retention

Data is retained for the duration of the relationship and, subsequently, for the legally required periods. Marketing data is retained until consent is withdrawn.

Recipients

Data is transferred to: payment entities to process collection (Redsys/banking entity), to marketplace sellers to prepare and send your orders, to transport companies, and to Public Administrations when there is a legal obligation. No international transfers outside the EEA are made except with adequate safeguards.

Rights

You can exercise your rights of access, rectification, erasure, opposition, restriction, and portability by writing to info@telencasa.com, proving your identity. You can also file a complaint with the Spanish Data Protection Agency (www.aepd.es).